Nothing is easier than booking an apartment with PM-AM, but sometimes questions still arise. We have compiled the most frequently asked questions and answers for you here. And if you still have any questions, please feel free to contact us directly and we will be happy to assist you personally.
Serviced apartments offer the comfort of a residence and the service of a hotel. PM-AM apartments always feature a kitchenette, space for luggage and an extra-large bathroom. At the same time, we also offer hotel services such as weekly cleaning, free high-speed Wi-Fi, 24/7 check-in and direct contact with our staff. Simply the best of both worlds: a residence and a hotel.
PM-AM offers you all the comfort you need while being easy on your budget. It is a stylish home that offers space to feel good. You can choose between doing your own laundry or having it done for you and enjoy the option of self-catering. We personally take care of your needs, give you local tips and help you make your stay as pleasant as possible.
You can book quickly and easily online. You will always find the best prices there. If you have any questions, you can reach our reservations department by telephone on 0049 (0) 231 226 13 550 from Monday to Friday between 9 a.m. and 6 p.m. Unfortunately, we are not available on Saturdays, Sundays or public holidays. However, you can send us an email at reservierung@pm-am.de and we will get back to you as soon as possible.
The minimum rental period is two nights.
You can book quickly and easily online. You will always find the best prices there. If you have any questions, you can reach our reservations department by telephone on 0049 (0) 231 226 13 550 from Monday to Friday between 9 a.m. and 6 p.m. Unfortunately, we are not available on Saturdays, Sundays or public holidays. However, you can send us an email at reservierung@pm-am.de and we will get back to you as soon as possible.
No, you do not have to pay a deposit when you move in. We only take your credit card details as a guarantee when you make your booking. Any additional costs incurred will be debited from the payment method you have provided after consultation with you.
Die Mindestmietdauer beträgt bei uns zwei Übernachtungen.
As a rule, you always pay for your stay on the day of check-in. When you make your booking, your credit card is only used as a guarantee. If you are staying for longer than one month, you only pay the rate for the first month when you check in. We will then charge you for the subsequent rates on a monthly basis. We will automatically debit the rate from your registered payment method.
In general, you must always pay with your credit card. If your booking was made by your company, we also accept payment by the respective company. Your company is then the main tenant and can pay for your stay by bank transfer.
You may cancel your apartment in accordance with our cancellation policy. This can be found in our terms and conditions.
If you withdraw within the specified time limits in accordance with our terms and conditions, you will receive a full refund.
Our laundrette has two Miele washing machines and one Miele dryer at your disposal. Payment is contactless and is billed via AppWash. An iron and ironing board are available in your flat.
Of course, we at PM-AM Apartments love animals too. However, as we want to be considerate of all our guests, animals are not permitted in our accommodation. We appreciate your understanding in this matter.
Your flat has everything you need for a home away from home.
Here is a brief summary:
You can check in in person on your arrival day between 3 p.m. and 6 p.m. If you wish to arrive after 6 p.m., on weekends or on public holidays, please use our digital check-in via STRAIV. On the day of arrival, you will receive a separate email with the access link to the STRAIV application. After successful check-in, you will receive access authorisation to the building and the flat on your mobile phone.
Three days before your arrival, we will send you an email with all the relevant information about your stay. This email will also contain a link to your digital registration form, which we kindly ask you to fill out.
You have the option of paying for your stay by credit card or PayPal when you check in online. On the day of your arrival, you will receive an email guiding you step by step through the online check-in process.
Online check-in saves you from having to pick up and return a physical key at reception. Your mobile phone acts as your house and apartment key – without having to download an app.
On the day of departure, you will receive an email at 6 a.m. with all the relevant information for your digital check-out. Here you can confirm your departure quickly and easily. After check-out, the digital key will be automatically deactivated at 11 a.m.
You can easily extend your stay by calling our reservations department on 0049 (0) 231 226 13 550 from Monday to Friday between 9 a.m. and 6 p.m. We are not available on Saturdays, Sundays or public holidays. However, you can send us an email at reservierung@pm-am.de. Please indicate in your enquiry how long you would like to stay.
During regular opening hours, simply contact us. You will immediately receive a replacement card or a new mobile key.
After 6 p.m. and on Saturdays, Sundays and public holidays, please contact us on the emergency number (0049 (0) 231 226 13 550) and we will grant you access to the property and apartment via remote maintenance. Please understand that we will need to ask you some personalised questions in advance to ensure that we are granting access to the correct person.
If we do grant you personal access on site after 6 p.m., on Saturdays, Sundays and public holidays, we will charge a flat rate of £80.00 for the extra travel.
On the day of your departure, we kindly request that you check out by 11:00 a.m., as the next guest will certainly be waiting. Thank you for your cooperation, as this helps us to ensure a smooth process.
Your apartment will be cleaned once a week free of charge. To know when we will be coming by, please note the following: Arrival day = cleaning day. On request and for an additional charge of
Category S – 35.00 € per cleaning
Category M – 45.00 € per cleaning
Category L – 65.00 € per cleaning
we can clean your apartment more often. Just get in touch with us.
You can generally reach us during business hours from Monday to Friday. If you are unable to reach us in person or would like more information at short notice, please feel free to contact us.
You can easily reach us on site, by email, or by phone.
On site: 0049 (0) 231 226 13 552
(Monday to Friday from 9:00 a.m. to 6:00 p.m.)
Reservations: 0049 (0) 231 226 13 551
(Monday to Friday from 9:00 a.m. to 6:00 p.m.)
Emergency number: 0049 (0) 231 226 13 550
(after 6:00 p.m. and on Saturdays, Sundays, and public holidays in urgent cases)
Email: info@pm-am.de
No. Smoking is not permitted in our apartments. E-cigarettes and smoking by open windows are also prohibited. You may smoke outside or on the balcony/loggia.
Most of the time, we are on site for you and make sure everything is in order. But of course, thanks to the electronic locking system and video surveillance, our property is your safe home around the clock. Our external security service also checks regularly at night and is immediately on hand in emergencies.
No. You already paid when you checked in.
You will receive your invoice by email after check-out. If you stay longer than one month, you will receive your invoice at the end of each month, as requested.
You are welcome to store your luggage until your departure. If you would like to store your luggage with us for longer than this, we will be happy to try to accommodate you. However, please note that due to limited storage capacity, we may not be able to offer longer luggage storage in individual cases. Thank you for your understanding.
If you have forgotten something, please let us know as soon as possible. We will be happy to send you your forgotten items upon payment of the postage costs.
Exit the train station square in the city center/downtown area and keep right toward the “U” building. Follow Königswall westward (approx. 400 m). The property is located on the left side of the street at the “Westerntor” subway station, approx. 200 m before and after it.
The AirportExpress runs between Dortmund Central Station and the airport during airport operating hours (7:00 a.m. to 8:00 p.m.). The journey takes approximately 25 minutes (non-stop). The airport stop is located directly at the terminal/departure level. The AirportExpress stop at the main station is located directly on the station forecourt (Königswall/city exit), near the taxi ranks.
Exit at Flughafenring. Take bus line 490 towards Aplerbeck – subway station. In Aplerbeck, change to subway line U47 towards the city center. Get off at the Kampstraße stop and walk approx. 400 m towards Westerntor. At Westerntor, turn left onto Hohen Wall and after 100 m you will find the property on the left-hand side of the street.
At junction 86 ‘Westhofen’, take the A45 autobahn towards Dortmund-Süd. After approx. 3.4 km, take exit 8 ‘Dortmund-Süd’ onto the B54 federal highway towards Dortmund. After 8.2 km, use one of the three left lanes to turn left onto Südwall. After 1000 m, the property is on the right-hand side.
We are happy to answer any questions you may have about our apartments and your stay.
